We are very pleased to announce that our practice will be reopening on 17th June following a period of closure owing to the COVID-19 situation. We will be prioritising those patients who have urgent dental needs, and we expect to be open for routine check ups, hygienist appointments and treatment from mid-July.
We are humbled by the patience and understanding you have all shown, and we look forward to welcoming you again in the very near future. For more information on how we will be operating, please telephone us on 020 8866 0362 where a member of the team will be happy to assist you.
Pinner Green Dental
In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct