In this practice we take complaints very seriously indeed and try to ensure that all our patients are pleased with their experience of our service. When patients complain, they are dealt with courteously and promptly so that the matter is resolved as quickly as possible. This procedure is based on these objectives.
Our aim is to react to complaints in the way in which we would want our complaint about a service to be handled. We learn from every mistake that we make and we respond to customers’ concerns in a caring and sensitive way.
The Parliamentary and Health Service Ombudsman, Millbank Tower, Millbank, London, SW1P 4QP. Telephone: 0345 015 4033 www.ombudsman.org.uk
The Dental Complaints Service, The Lansdowne Building, 2 Lansdowne Road, Croydon, Greater London, CR9 2ER. Telephone: 08456 120 540 www.dentalcomplaints.org.uk
The General Dental Council, 37 Wimpole Street, London. W1N 8DQ. Telephone: 0845 222 4141, the dentists’ regulatory body for complaints about professional misconduct
It is with great sadness that due to the unprecedented circumstances surrounding the COVID-19 pandemic, we are not permitted to see any patients in person. We will be operating reduced hours for a telephone advice service only.
If you are a registered patient of the practice and you have severe dental pain and facial swelling please call 020 8866 0362, between the hours of 9am and 1pm on Wednesdays, Thursdays and Fridays.
If you cannot get through, please kindly leave a voicemail message and one of the team will call you back. We wish you and your loved ones good health and wellbeing during this difficult time.